Your money is protected
Payment is made by card, through Stripe. Fretix never sees or stores your card number.
- Funds are held by the platform until delivery is confirmed.
- The carrier is paid after delivery, once proof is uploaded.
- If the transport is cancelled before departure, the shipper is fully refunded.
Verified carriers
Only accounts whose file has been checked can reply to listings.
- SIRET number automatically verified against the official register.
- Kbis, insurance, capacity certificate and registration document uploaded and checked.
- The “Verified carrier” badge shows on the profile, with “Insured” when the insurance is valid.
- Documents about to expire? The carrier is notified, and the badge is removed if not renewed.
Proof with every delivery
A carrier can only close a job by uploading proof of delivery: photo, signature and the name of the person receiving. It is stored and viewable by the shipper.
The shipper can also share a tracking link with the recipient, who needs no account and sees no price or exact address.
Authentic reviews
A review can only be left after a real delivery, once per person and per transport, and only between the two parties involved. It cannot be edited or deleted by its author after publication.
Anti-fraud and moderation
Each listing is analysed when posted: duplicates, typical scam wording, phone numbers or e-mails slipped into the text, abnormal prices, very recent but very active accounts. Doubtful cases are removed from the marketplace pending review.
Members can report a listing or an account. The team can hide a listing, delete it or suspend an account, and every moderation action is logged.
A dispute? We handle it
From the tracking of a transport, the shipper can report a dispute. The team examines the proof of delivery, the transport history and, if needed, the messages between both parties, then decides: full or partial refund, sanction, or no further action.
Your personal data
- Visitors only see the departure and arrival cities: the exact address and access instructions are shared only with the chosen carrier.
- Exchanges are encrypted (HTTPS) and data access is limited by rules: everyone only sees their own information.
- You can request access, correction or deletion of your data: see the privacy policy.
Our tips to stay safe
- Pay and communicate only through Fretix: a carrier asking for payment outside the platform is a warning sign.
- Check the carrier's badge, rating and reviews before accepting a quote.
- Photograph the goods at loading and at delivery.
- Don't share your phone or e-mail before booking.
- In doubt? Use the “Report” button on the listing or write to support from My area.